Terms and Conditions

Last Updated: February 8, 2026

Welcome to Raventory, a cloud-based Point of Sale (POS) and Inventory Management System provided as Software-as-a-Service (SaaS). These Terms and Conditions ("Terms") govern your access to and use of the Raventory platform and related services (collectively, the "Service").

By registering for an account, accessing, or using the Service, you ("User," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

1. Acceptance of Terms

1.1. Binding Agreement: By creating an account or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

1.2. Modifications: We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service after such changes constitutes acceptance of the revised Terms.

1.3. Eligibility: You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. If you are using the Service on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

2. Account Registration and Security

2.1. Account Creation: To use the Service, you must register for an account by providing accurate, current, and complete information as prompted during the registration process.

2.2. Account Credentials: You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You agree to:

Choose a strong password and keep it secure.
Notify us immediately of any unauthorized use of your account.
Accept full responsibility for all activities that occur under your account.

2.3. Accurate Information: You must ensure that all information provided to us is truthful, accurate, and up-to-date. You agree to promptly update your account information if any changes occur.

2.4. Prohibited Conduct: You may not:

Share your account credentials with third parties.
Use another user's account without authorization.
Create multiple accounts for fraudulent purposes.

3. Subscription Plans, Billing, and Payment

3.1. Subscription Models: Raventory offers subscription-based access to the Service on monthly or annual billing cycles, as selected by you during registration or through your account settings.

3.2. Payment Processing: All payments are processed securely through SSLCommerz, our authorized payment gateway. We accept:

Credit and Debit Cards
Mobile Banking (including but not limited to Bkash, Nagad, Rocket)
Other payment methods supported by SSLCommerz

3.3. Billing and Invoices: You will be billed in advance for each billing cycle. Invoices will be sent to the email address associated with your account.

3.4. Auto-Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. By subscribing, you authorize us to charge your selected payment method for each renewal period.

3.5. Price Changes: We reserve the right to modify subscription fees at any time. Price changes will be communicated to you at least 30 days before they take effect. Continued use of the Service after the price change constitutes acceptance of the new pricing.

3.6. Failed Payments: If a payment fails due to insufficient funds, card expiration, or other reasons, we may:

Suspend or terminate your access to the Service.
Retry the payment using the same payment method.
Charge you a reasonable late fee as permitted by law.

3.7. Taxes: All fees are exclusive of applicable taxes (such as VAT, GST, or other local taxes). You are responsible for paying all taxes associated with your use of the Service.

4. Refund and Cancellation Policy

4.1. No Refunds: All payments are non-refundable after the initial 7-day trial or grace period (if applicable). If you are dissatisfied with the Service, you may cancel your subscription, but no refunds will be issued for the current billing cycle.

4.2. Cancellation Rights: You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

Your access to the Service will remain active until the end of your current billing cycle.
No further charges will be made after the current billing cycle ends.
Your account data will be retained for 30 days after cancellation, after which it may be permanently deleted.

4.3. Free Trials: If you are on a free trial, cancellation must occur before the trial period ends to avoid being charged. Failure to cancel will result in automatic conversion to a paid subscription.

5. User Responsibilities and Acceptable Use

5.1. Lawful Use: You agree to use the Service only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations.

5.2. Prohibited Activities: You may not:

Use the Service for any illegal, fraudulent, or harmful activity.
Upload, store, or transmit malicious software, viruses, or harmful code.
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
Attempt to gain unauthorized access to the Service, other users' accounts, or our systems.
Use the Service to harm, harass, or infringe upon the rights of others.
Resell, sublicense, or redistribute the Service without our express written consent.

5.3. Compliance: You are solely responsible for ensuring that your use of the Service complies with all applicable laws, including but not limited to data protection, consumer protection, and tax laws in Bangladesh.

6. Data Privacy, Ownership, and Security

6.1. User Data Ownership: You retain full ownership of all business data you input into the Service, including but not limited to:

Customer information
Sales records and transaction data
Inventory and product information
Employee and payroll data

6.2. Data Processing: By using the Service, you grant us a limited, non-exclusive license to process, store, and transmit your data solely for the purpose of providing the Service to you. We will process your data in accordance with our Privacy Policy.

6.3. Data Security: We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

6.4. No Liability for Data Loss: While we take reasonable precautions to back up and protect your data, we are not liable for any data loss resulting from:

Unforeseen server failures, hardware malfunctions, or natural disasters.
Cyberattacks, hacking attempts, or unauthorized access by third parties.
User error, including accidental deletion or modification of data.

6.5. Backup Responsibility: You are solely responsible for maintaining independent backups of your critical business data. We strongly recommend exporting and storing your data regularly.

6.6. Third-Party Services: The Service may integrate with or use third-party services (such as SMS gateways, payment processors, or cloud providers). Your use of such third-party services is subject to their respective terms and privacy policies.

6.7. Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve the Service. By using the Service, you consent to our use of cookies as described in our Privacy Policy.

7. Intellectual Property Rights

7.1. Ownership: Raventory and all related intellectual property, including but not limited to:

Software code, algorithms, and architecture
Design, branding, logos, and trademarks
Documentation, tutorials, and user guides

are owned exclusively by Raventory (Rsoft SolutionBd) or our licensors. All rights not expressly granted to you are reserved.

7.2. License Grant: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during the term of your subscription.

7.3. Restrictions: You may not:

Copy, modify, distribute, or create derivative works based on the Service.
Use our trademarks, logos, or branding without prior written consent.
Remove or alter any proprietary notices or labels on the Service.

8. Limitation of Liability and Disclaimers

8.1. "AS IS" Basis: THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.2. No Warranty: We do not warrant that:

The Service will be uninterrupted, error-free, or secure.
Defects or bugs will be corrected promptly.
The Service will meet your specific business requirements.

8.3. Limitation of Damages: TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAVENTORY AND ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS SHALL NOT BE LIABLE FOR ANY:

Indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities.
Direct damages exceeding the amount you paid us in the 12 months preceding the claim.

8.4. Force Majeure: We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, acts of government, labor strikes, cyberattacks, or internet service disruptions.

8.5. Indemnification: You agree to indemnify, defend, and hold harmless Raventory and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

Your violation of these Terms.
Your use or misuse of the Service.
Your infringement of any third-party rights.

9. Termination and Suspension

9.1. Termination by You: You may terminate your account at any time by following the cancellation process outlined in Section 4.

9.2. Termination by Us: We reserve the right to suspend or terminate your access to the Service immediately, without prior notice, if:

You breach any provision of these Terms.
Your account is involved in fraudulent or illegal activity.
You engage in conduct that harms or threatens other users or the integrity of the Service.
Your payment fails repeatedly despite multiple attempts.

9.3. Effect of Termination: Upon termination:

Your right to access and use the Service will cease immediately.
We may delete your account data after a 30-day grace period.
You remain liable for any outstanding fees or charges incurred before termination.

9.4. Survival: Sections 6 (Data Privacy), 7 (Intellectual Property), 8 (Limitation of Liability), 10 (Governing Law), and any other provisions that by their nature should survive, will continue to apply after termination.

10. Governing Law and Dispute Resolution

10.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law principles.

10.2. Jurisdiction: Any disputes, claims, or legal proceedings arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

10.3. Dispute Resolution: Before initiating formal legal action, parties agree to attempt to resolve disputes through good faith negotiations. If negotiations fail, either party may pursue available legal remedies.

11. Miscellaneous Provisions

11.1. Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Raventory regarding the Service and supersede all prior agreements or understandings.

11.2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

11.3. Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

11.4. Assignment: You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or successor entity.

11.5. Notices: All notices under these Terms must be sent to:

Email: rahmmed.info@gmail.com
Phone: +880 1676-16820

11.6. Language: In the event of any conflict between the English version of these Terms and any translation, the English version shall prevail.

12. Contact Information

If you have any questions, concerns, or requests regarding these Terms or the Service, please contact us:

Raventory
Operated by: Rsoft SolutionBd
Website: https://www.rsoftsolutionbd.com/en
Email: rahmmed.info@gmail.com
Phone: +880 1676-16820
Address: Online Service (Physical address will be updated once available)

By using Raventory, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.