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Privacy Policy

Last Updated: February 8, 2026

Welcome to Raventory. This Privacy Policy explains how Rsoft SolutionBd ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our cloud-based Point of Sale (POS) and Inventory Management System (the "Service").

By using Raventory, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

When you register for and use the Service, we collect information that you voluntarily provide, including:

  • Account Information: Name, email address, phone number, business name, and billing address.
  • Payment Information: Credit card details, mobile banking information, or other payment methods processed through our payment gateway (SSLCommerz). We do not store complete payment card details on our servers.
  • Business Data: Customer records, sales transactions, inventory data, employee information, and other data you input into the Service.
  • Support Communications: Information you provide when contacting our customer support team.

1.2 Information We Collect Automatically

When you access or use the Service, we automatically collect certain information, including:

  • Usage Data: Information about how you use the Service, including features accessed, actions taken, and time spent.
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
  • Log Data: Server logs, including timestamps, error reports, and system activity.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns.

1.3 Information from Third Parties

We may receive information from third-party services integrated with Raventory, such as:

  • Payment Processors: Transaction confirmation and payment status from SSLCommerz.
  • SMS Gateways: Delivery status of transactional messages sent to your customers.
  • Cloud Service Providers: Infrastructure and hosting services.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Maintain the Service

  • Process your registration and manage your account.
  • Enable core functionalities such as POS transactions, inventory management, and reporting.
  • Process payments and send billing invoices.
  • Provide customer support and respond to your inquiries.

2.2 To Improve and Optimize the Service

  • Analyze usage patterns to enhance user experience.
  • Develop new features and improve existing functionalities.
  • Monitor system performance and troubleshoot technical issues.

2.3 To Communicate with You

  • Send important updates about the Service, including changes to Terms and Conditions or Privacy Policy.
  • Send transactional emails such as payment confirmations, subscription renewals, and account notifications.
  • Respond to support requests and provide customer assistance.

2.4 For Security and Fraud Prevention

  • Detect and prevent fraudulent transactions or unauthorized access.
  • Monitor and prevent misuse of the Service.
  • Ensure compliance with legal and regulatory requirements.

2.5 For Marketing (With Your Consent)

  • Send promotional emails about new features, updates, or special offers (you may opt-out at any time).
  • Conduct surveys to gather feedback and improve the Service.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

  • Payment Processing: SSLCommerz for secure payment transactions.
  • Cloud Hosting: Amazon Web Services (AWS), Google Cloud, or similar providers for data storage and hosting.
  • SMS and Email Services: Third-party gateways for sending transactional messages.
  • Analytics Tools: To analyze usage and improve the Service.

These service providers have access to your information only to perform tasks on our behalf and are obligated to protect your data.

3.2 For Legal Compliance

We may disclose your information if required by law or in good faith belief that such action is necessary to:

  • Comply with legal obligations, court orders, or government requests.
  • Protect and defend our rights or property.
  • Prevent or investigate fraud, security issues, or illegal activity.
  • Protect the safety of users or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent.

4. Data Ownership and Control

4.1 Your Data Belongs to You

You retain full ownership of all business data you input into the Service, including customer records, sales data, and inventory information.

4.2 Access and Export

You can access, export, and download your data at any time through the Service's dashboard or by contacting our support team.

4.3 Data Retention

  • Active Accounts: We retain your data for as long as your account is active or as needed to provide the Service.
  • Cancelled Accounts: After cancellation, we retain your data for 30 days to allow for account reactivation. After this period, your data may be permanently deleted.
  • Legal Obligations: We may retain certain data for longer periods if required by law or for legitimate business purposes (e.g., dispute resolution, compliance).

4.4 Data Deletion

You may request deletion of your data by contacting us at rahmmed.info@gmail.com. We will process your request within 30 days, subject to legal and contractual obligations.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (SSL/TLS) and at rest.
  • Secure authentication and access controls.
  • Regular security audits and vulnerability assessments.
  • Firewalls and intrusion detection systems.

5.2 Limitations

While we take reasonable precautions, no system is completely secure. We cannot guarantee the absolute security of your data and are not liable for data breaches caused by circumstances beyond our reasonable control.

5.3 Your Responsibility

You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience.

6.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the Service to function properly (e.g., session management, authentication).
  • Analytics Cookies: Help us understand how users interact with the Service (e.g., Google Analytics).
  • Functional Cookies: Remember your preferences and settings.
  • Marketing Cookies: Track your activity for advertising purposes (only with your consent).

6.3 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Service.

7. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services (e.g., payment gateways, SMS providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your data is primarily stored and processed in Bangladesh. If you access the Service from outside Bangladesh, please be aware that your information may be transferred to and processed in jurisdictions with different data protection laws. By using the Service, you consent to such transfers.

10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data (subject to legal obligations).
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at rahmmed.info@gmail.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website with a new "Last Updated" date.
  • Sending an email notification to your registered email address.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Raventory
Operated by: Rsoft SolutionBd
Website: https://www.rsoftsolutionbd.com/en
Email: rahmmed.info@gmail.com
Phone: +880 1676-16820
Address: Online Service (Physical address will be updated once available)

By using Raventory, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

© 2026 Raventory - Operated by Rsoft SolutionBd. All rights reserved.